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Unable to Request Outbound Delivery on a Partially Completed Service Order

rhysell
Discoverer
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Externally owned material came into to our Service Center for repairs.  There are (4) items.  One item was repaired and sent back out with an Outbound Delivery Request and removed from inventory.  The remaining (3) items were worked on, but not repairable.  Their service orders were completed and their status reflects "completed", but the Return shows the Service Order to be "in process" for the (3) items therefore the outbound delivery button is grayed out.  How can the completed service orders be reflected as complete in the Return which will allow for the outbound delivery request? 

anand_dethg
Employee
Employee
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Dear Rhysell, Can you check what was the follow up activity that you have maintained for the items that were not repaired at your end ? What is the stock situation of the materials that are not repairable?

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Answers (1)

Answers (1)

Margit_Wagner
Product and Topic Expert
Product and Topic Expert
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Hi @rhysell  
The SAP Learning Group helps you to develop the knowledge, grow your skills, and future-proof your career.

Here you can ask questions and collaborate with other learners to reach your learning goals and to prepare for your SAP Certification exams. 
It looks like your question is not related to learning materials we published on our SAP Learning platform and while the topic you addressed  isn't specifically covered here and since it can hardly be answered without in-depth implementation knowledge, I can point you to several excellent resources to help find an answer to your question.

I would like to encourage you to post your  question to a our SAP Community  https://sap.com/community.html where you can directly exchange with experienced experts with project Background -  SAP Community is a public space where anyone can start discussions and questions are answered by anyone.

SAP Community enables professionals across the globe to connect, exchange information, engage, and receive recognition for your achievements. This inclusive and receptive environment welcomes all individuals who want to seek help and share knowledge about SAP software and solutions.

If you need help, and your issue is specific to the standard functionality of your SAP solution, contact SAP Product Support using the channel listed below which best suits your business impact

Please check  https://support.sap.com/en/my-support/product-support.html#section_519294480

Please always feel free to come back to our SAP Learning group to ask your questions and collaborate with other learners to reach your learning goals and to prepare for your SAP Certification exams.
However, for your particular question, I'd recommend the resources above.

I hope this helps, and best of luck!

Margit