Two types of free goods

[former_member761542]

Dear all

I need help fir the following case

In my company we xoorted goods to one cusomer in countery xx and we issued sales order ;delivery and invoice and every thing is ok

When the customer received the goods he found some goods danaged

In the next invoice we have to compensate as follow

For example we will issue. Sales order the first line is material xx with quantity 100 with a price 19$ each as a normal sales

In the second line we will issue quantity if 5 pices free but with item category zzz .. and this item category is for compansating ...and it is not free gifts...because the free gifts is another item category

We are doing this two free categories because in account ledger..we want one to be on an ledger and the other free to be in another ledger

So far we can not do this on our ledger because both on the same condition type R100 with pricing b

How we can do this

[Lakshmipathi]

If you want to automate this process, then, you need to add item category as one of the fields in pricing catalogue and maintain condition record for that as 100% discount. On the other hand, this can be entered manually in credit note as this is not going to be a regular process. It is upto you and Business to take call whether to automate the process or manual entry is acceptable