ticket

[Former Member]

can anyone give few critcal issues came across in mm during support?

wht is the t- code used to look into the tickets raised?(not for transport request)

[Former Member]

can anyone give few critcal issues came across in mm during support?

Every issue raised in this forum is a ticket, follow this forum and note down them by studying the content you can identify

whether it is critical or general

wht is the t- code used to look into the tickets raised?(not for transport request)

Just Like this SDN forum, every client will follow their own Ticketing Tool, and the ticket will be logged in that tool & Solution also pasted in that ticket for future reference

[Former Member]

Hello,

It depends on the ticket issue, there is no specific magic transaction to resolve ticket, nevertheless there is a methodolgy that can be followed.

From my point of view, th ebest methode to resolve tickets is:

1- Ask for details from user how problem occured (any detail from user is valuable)

2- Reproduce the problem on the Quality or DEV system (it is essentiel to understand the process and to be sure that user dosn't confusing)

3- IF you succeed to reproduce the problem, then you have to make some assumptions (hypothesis) regrading problem root

and try to validate these assumptions one by one.

4- If none of your assumption was correct, then you have to debug the program and understand how system issue such problem by analyzing the ABAP code

Best regards