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Third party returns from customer to vendor (Urgent)

Former Member
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We have an urgent requirement regarding an issue with third party returns from customer.

The scenario required is as follows :

When the customer returns the goods in Third party proccess the goods should be directly returned to the vendor instead of receiving into our plant .

How can we map this bussiness proccess?

Currently the returns are handled as per the standard SAP proccess ie.,

Customer returns the goods> Return order is created>Return delivery created (PGR)>Credit memo created.

In this case we are receiving goods into our plant .

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi Shrikant

1. If delivery of goods is the only issue then you can ask customer to make invoice with Invoice to your company address and Delivery address as the vendor address. Practically it is possible.

2. Then you can make corresponding entries in SAP and regularise it.