Storing Payment Cards in the Customer Master

[Former Member]

At this time, if we try to store a payment cardt in a customer master, and card is is already stored in another, we get an error and the message, "Payment card &1 &2 is already assigned to customer &3." I am trying to find a way to not get this error, as we recently went live with CRM for our Customer Service group, and they create a new customer master for each location, and they all share the same credit card number. Is there a way around this?

[Former Member · Accepted solution]

Hi Diane,

Customers may be same from your point of view, but for system they are different, so it should throug and error. I don't think there is any customizing for this.

You can try with 'Message Varient', where you can change the Error meggare ( 'E') to Warning ('W').

Guys correct me if I am wrong.

Regards,

Vishal

[Former Member · Accepted solution]

Can you tell me how to make the message a warning?

[Former Member]

Can you tell me how to change the message from being an error?