Stop billing output for non-billable service orders

[gavin_rugg]

Hello there

Using the accounting indicator in a service order, we can make the service order have a zero price.

A service order with a zero value, however, follows the same process as any other service order. This includes being released for billing with a billing document request being created and needing to be billed.

In the accounting indicator use case, is there a way to prevent the service order billing document output from being sent when the invoice is zero value?

We may do work that is free of charge for a customer and obviously don't want to send them an invoice with no value, but the standard configuration means that you have to create the billing document, which will obviously have the output automatically generated.

Cheers
Gavin

[OwenLiu]

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[Daiana_Feiten · Accepted solution]

Hi gavinrugg,

I'm not sure I got your point here.

You can try it through Output Parameter Determination app for billing document business roles, where you can insert a new column from the table settings, for example to check Net value:

Sorry for any misunderstanding. You can provide additional information regarding your scenario.

Thank you,

Daiana.

[gavin_rugg · Accepted solution]

Hi Daiana

This is exactly what I was looking for so thanks for coming back with this solution.

Basically, there is a process in Service where the order is flagged as non-billable but for technical reasons billing has to be performed, although the document is zero value.

We therefore wanted a way to ensure that the invoice output was not sent to customers with a zero value.

I've tested your solution and this works perfectly for what we need, so we'll use this to meet our requirement.

Thanks very much and also to silvia.ventura 👍🏻

Cheers
Gavin

[Daiana_Feiten · Accepted solution]

Hi gavinrugg,

Thank you so much for your feedback and I'm glad I was able to help you.

Best regards,

Daiana.