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SLA

Former Member
0 Kudos

cn u tell me about SLA???????

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Former Member
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SLA are Service Level Agreements to resolve the tickets by the market.

SLA means Service Level agreement. It is the service agreement between a Company and a service provider. For example an IT Organization providing support of SAP / other software / hardware has a agreement. This can be for example categorized based on criticality of the incident. High priority incident has to be resolved on 10 hours. Medium priority incident has a 3 days time to resolve etc

For futher info chk the following links:

https://forums.sdn.sap.com/click.jspa?searchID=4976261&messageID=3785997

https://forums.sdn.sap.com/click.jspa?searchID=4976261&messageID=3801275

Regards

AK