Service item Partial delivered showing as Fully delivered in Sales Order Status

[Former Member]

Service item with delivery related billing, Order is created with 2qty and delivery is created for 1qty. The sales order header and item status tab: Delivery status is showing as fully delivered. It not allowing to do delivery for remaining 1 qty. Kindly help me in resolving this issue.

[moazzam_ali]

Giribabu K

.

Could you please share screens of your item category settings and scheuld line category settings? What settings you have done there for making service item delivery related.

Thank$

[Former Member]

I am providing below screenshots. Please check provide me the solution. Thanks!

[former_member301603]

Dear Giri

Please check whether one of the quantity you have entered has been rejected by the system.

Regards

Rajesh

[moazzam_ali]

Hi Giri B

I dont know what is business scenario behind this requirement but if you remove relevant for delivery tick mark from item category setting then it should work the way you want. All other settings seems ok to me and what you need to do is just unmarck the relevant for delivery tick from item category setting.

Thank$

[former_member182378]

MoazzaM,

I have tested your suggestion. Yes, it works! Thanks!

But does the OP want to change configuration or just get this particular issue solved?

Also, as commented before, relevant for delivery, at item category level is not needed a for delivery of service item (item type should also be blank)

[moazzam_ali]

Dear TW

I assumed that OP is asking for configuration change in some test environment. We can't change the scenario without this configuration change i guess.

You are talking about standard settings for TAD but OP changed the settings as per his scenario which is not a good practice indeed and OP should have create new item category by copying TAD. I tried to answer his question and didn't go into details of standard item category changes and its pros and cons.

Thank$

[Former Member]

Hi MoazzM, I removed relevant for delivery tick mark from item category setting, It is not allowing to create delivery. It giving below error message: No delivery-relevant items in order 0000929441, order type ZOR Message no. VL455 Diagnosis The sales order you want to deliver, sales order 0000929441 with order type ZOR, either contains no delivery-relevant items or its delivery-relevant items have already been delivered Thanks Giri.

[PhanikumarV]

Yes-this was expected.

But You have not informed us what made you to go for Delivery--that to with Service item?

Can you tell us the Back round?

Phanikumar

[former_member182378]

Giri,

After deactivating field "Relevant for delivery" in item category and having activated field "Relevant for delivery" in schedule line category - delivery creation should be possible!

Important note - Test this with a new sales cycle.

Please paste the screenshots of your item category and schedule line category.

[moazzam_ali]

HI Giri B

As rightly said by TW delivery creation should be possible. You must be missing something.

Are you sure you have unmarked relevant for delivery field in item category and marked it in schedule line category?

Thank$