Service cost not showing in sales order

[chaga]

Hello dears,

Our company uses SAP ByD to manage our cloud services, which means that we only work with services and not materials.

We added the service cost in the valuation page, but when we select that service in the sales order, under pricing and invoicing, the cost estimate is displaying zero.

Is there something we are missing?

I have attached screenshots.

[arjun_t_h]

Hi Charles,

The Cost Estimate for Project based Services such as PBTM - Service - time and material (project) and PBFP - Service - fixed price (project) is never determined in the sales order and therefore always 0,00. This is the correct and expected system behaviour.

You can refer to the KBA "2192315 - Cost Estimate in Sales Orders For Project Based Service Items" for more details.

Regards,

Arjun

[chaga]

Dear Arjun,

Thank you for the clarifications, but unfortunately I am unable to access the article you posted as I don't have the advanced login credentials.

Would you mind copy/pasting the contents here so I can check it out?

Thank you