Can anybody guide me to understand how SD and QM is integrated in SAP.Any pointers will be helpful.
Integration Point of SD QM
In two stages, Quality will integrate with SD.
1) Before despatching the final goods to customer, there will be a final inspection randomly.
2) Once goods despatched to end customer and in that if there is any quality issues and customer returns the material, at this juncture also, quality inspection will be carried out on the issue raised by customer. For this SD will raise a necessary quality notification thru which, the message will be passed on to quality.
For both the above stages, in material master under Quality view, we would assign inspection type (one for pre despatch and another one for post despatch).
In material master --> go to quality management view --> select inspection set up --> select inspection type --> In inspection give 06 and 10 and click on active --> save it.
So when you do PGR for return material, it will create a inspection lot. So than QM people will do the required setting and when we do PGR it will go to quality stock.