sap mm

[Former Member]

Hello friend,

I Just want to know some ans. like what are the things we have to do during support project. i am not having clear idea. so plz guide me

[Former Member · Accepted solution]

Hi Dear

when you give support to your client and any firm you will have to ensure whether everything is going smooth or not, if not then your client will give you some problem regarding SAP module wise. in Technical terms these problem are called ticket. you will have to give the solution against that Tickets within the specified time

there are Three criterion's (Priorities) to solve the Ticket

1-- High

2--Medium

3--Low

for High you will have to give the solution for that ticket within 4 hrs

for Medium you will have to give the solution for that ticket within 2 days

for Low you will have to give the solution for that ticket within 2 to 6 days

this time duration depends upon Client to client

Thanks

[Former Member]

i belive the answer is sdn.sap.com

u can read the query of the people here and i think most of the querys r of post impelimentation like

they r doing some avctivity and the message is coming as warning then how to convert it into error message

like wise most of the querys here r of support job