SAP Enterprise Portal with IE10 - log off does not work

[Former Member]

Hi experts,

I've just updated my IE to IE10 and the log off feature does not work anymore on the SAP EP. We currently have SAP EP 7 with ESS / MSS using EHP5.

I also noticed that the log off link is now interpreted by IE10 by an anchor (example https://portalserver:portalport/irj/portal# )

See printscreen:

I have also applied the recommended settings for tab management in IE by SAP notes

All the other features and applications (either WD ABAP or JAVA) are perfectly working.

Do you have any hints?

Thanks.

Best Regards,
AS

[Former Member · Accepted solution]

Did you try it from Fire fox, does logout work correctly in FF.

[Former Member · Accepted solution]

I tried with Chrome and it works fine.

[Former Member · Accepted solution]

Are popups enabled? Try to add the portal host name into the Intranet / Trusted Zone.

[Former Member · Accepted solution]

Thanks for your reply.
Portal is already in the intranet / trusted zone. The log off function stopped working after update from IE8 to IE10. Still works with Chrome though.

Thanks.

[Former Member · Accepted solution]

That's weird. Can you actually see the popup? Are there Javascript errors? Can you activate the developer tools in IE and see the activity? Please share the exact version of your portal, including SP level. IE10 support requires a specific SP level.

[siddharthrajora · Accepted solution]

we have released notes for this, Please check it Follow the instructions in SAP note #1471069, the additional step to activate the service /sap/public/bc/icf/logoff in SICF. SAP NOTE # 1717945 - Portal Logoff Does Not Logoff the Backend When  Using HTTP Security Session Management  SAP NOTE # 1903478 - Session remains open after the logoff on enterprise portal from 7.1 to 7.3

[Former Member · Accepted solution]

Dear all,

The portal is recognized as intranet and we currently are on 7.02 SP 13.

Software Components		all components...
Name	Version	Applied
sap.com/SAP-JEECOR	7.02 SP13 (1000.7.02.13.0.20130124091700)	20130709122842
sap.com/SAP-JEE	7.02 SP13 (1000.7.02.13.0.20130124091700)	20130709122616

I also noticed that the log off popup does not open after pressing log off hyperlink (top right corner)

There is a possible workaround to solve this issue by activating the compatibility mode on the IE:

Do you have any other hints? The notes you refer didn't solve the issue.

Thanks.

Best Regards,
AS

[Former Member · Accepted solution]

What browser and document modes are being used? Use F12 to activate the developer tools in IE, see the attachment for reference. Does it work if you append "?IE=5" to the portal URL?

[Former Member · Accepted solution]

Hi Samuli,

Thanks for the quick reply.

I activated the developer tools and confirmed the document mode is IE=5 (I have also tried appending "?IE=5" to the portal URL)

On the console I have the following errors (if I change to IE10 compatibility mode or browser mode IE9) this error does not appear.

I look into the source code.

and the htmlbDoEvent:

seems that htmlbDoEvent and sapUrMapi_Link_activate are not recognized with IE10:

If I change to compatibility mode they are recognized:

They exist on:

htmlbDoEvent

/irj/portalapps/com.sap.portal.htmlb/jslib/controls_ie5.js

sapUrMapi_Link_activate

/irj/portalapps/com.sap.portal.htmlb/jslib/sapUrMapi_ie6.js

but they are not accessible through IE10.

Any hints?

Thanks.

Best regards,
AS

[Former Member · Accepted solution]

Make sure SAP note 1862339 is installed in your system. Since you are on NW702 SP13, you will require at least patch level 5 of PORTAL FRAMEWORK and patch level 8 of JAVA TECH SERVICES. The symptoms are described in SAP KBA 1996780.

[siddharthrajora · Accepted solution]

It is a requirement to set the compatibility mode when using IE9 and IE10. You will need to set the compatibility mode when using IE10. Please see Note 1458799 for more information on this. The best solution is to enforce compatibility on the server side so that no intervention is required of end users. How to do this is outlined in the note. http://scn.sap.com/community/netweaver-portal/blog/2012/07/15/browser- document-mode-how-to-set-the-ie-compatibility-view-from-server-side ie use Browser-Document-Mode-iView and also above note mentioned by Samuli should be referred for HTMLB fix