[SAP ByDesign]How to add more "Return Reason".

[Former Member]

How to add more standard "Return Reason".

Can I define it?

[Former Member · Accepted solution]

Hi Dai,

       From the WoC: Business Configuration -->Implementation Projects-->Open Activity List-->In the "Fine -Tune " tab, Find "Reason for Rejection" Click Add Row to add new reasons.. Note New reason code will start with "Z"  and the description can be of any thing you want to be..
Save and close

Thanks

Vijay M

[Former Member · Accepted solution]

Dear Vijay,

Thank you for your help.

But your solution is create new "Reason for Reject" for reject  transaction document.

I would like "Return Reason" in step create "New Customer Return Notification".

Best Regards,

Dai

[former_member200567 · Accepted solution]

Hi Dai Minh,

The Fine-Tune activity name is Return Reason Code.

Best Regards,

Fred

[former_member251576]

Hi Dai,

You can maintain your own entries for reason for a customer return in the Fine Tuning activity :Reasons for Rejection in the Business Configuration work center.

Please follow below mentioned steps to maintain Return Reason:

1. Go to the Business Configuration work center.
2. Search fine tuning activity as mentioned above.
3. Open activity :Reasons for Rejection under Activity Group :Built-in Services and Support.
4. In the new screen, Choose Add button to maintain your own reason for customer return. Note that Reason for Return code must start with letter Z, however you can maintain whatever Description you want to.
5. Finally choose Save and Close button.

After following above mentioned steps, now when you create a New Customer Return Notification, reason defined by you in the fine tuning will appear in the Return Reason drop down.

Please mark this thread as answered if it helps you.

Best Regards,

Kopal

[Former Member]

Dear Kopal,

Thank you for your help.

But your solution is create new "Reason for Reject" for reject  transaction document.

I would like "Return Reason" in step create "New Customer Return Notification".

Best Regards,

Dai

[former_member251576]

Hi Dai,

Please add required reasons in BC activity: Return Reason Code, the same would be available in Customer Return Notification screen.

This activity is given to add more reasons, if you want other than standard ones available in the system.

Also for standard reasons in customer return notification, you can modify decriptions in BC activity: Return Reason Code according to your requirement.

Regards,
Kopal