SAP Business One Service App Processing Failed Attachments folder not defined

[former_member393899]

Dear Experts,

SAP Business One Service App show messages:

Processing Failed

Attachments folder not defined, or Attachments folder has been changed or removed

during uploading picture via Mobile Network 4G, for service call:

Error message:

But Our Path is defined for Company:

What can cause this problem ?

[former_member186605]

Hi Aleksandar, in earlier versions there was some issue in Cloud context, but cleared since PL07. So not sure what's your SAP Business One version. Was that ever working before, or does it work under different network (as you outline 4G)? Have you reviewed documentation in
https://help.sap.com/viewer/90b48bbecf6040ccaa82000f01da3a9c/1.0/en-US/ad8724e5da504639a1302343ea6a9... ?

[former_member393899]

Hello Peter,

our version is SAP Business One 9.3 PL06, and it's not on Cloud.

No it's not working before.

I must apologize for my delayed response, I was very busy with another things.

I have reviewed documentation, but I got new error:

I will describe what I have done:

We can only use Linux for attachments in our case.

- Create folder in /hana/data/attch1

- Create folder in /hana/data/attch2

- command:
chmod 777 -R /hana/data/attch1

- command:
chmod 777 -R /hana/data/attch2

- Share folder on this way:

- command:
mount -t cifs -o user=b1service0,pass=b1service0,sec=ntlmssp,uid=ndbadm,forceuid '//192.168.65.12/attch1' /hana/data/attch2

And I can see this folder from windows machine, and there is file 'tk.png' from mobile application (see first image) which I tried to attach, but their size is 0 KB:

Do you know what's the problem here?