SALES RETURN for the material sold before SAP implementation

[Former Member]

What would be the process of SALES RETURN for the material sold before SAP implementation?

Recently we had go-live now Customer is sending back the material, which is sold before implementation what would the process.

Regards

Vijay.

[former_member182378 · Accepted solution]

vijay,

Business should create returns process without any reference. So,

RE order > RE dlv (LR) > PGR > RE credit note

Pricing can be taken from condition records or given manually by order entry staff

Same with freight, discounts, surcharges

In field PO number (VBKD-BSTKD) user can give the billing document no. in the legacy system, for reference purpose.

So, it will be majorly manual entries by users, rather than getting information through reference invoice/copy control.

TW

[adithya_velide]

Hi vijay.

          You are taking the goods return ptocess for the legacy sales order. If you transfer the transaction data also to the sap system then, you can process the returns with reference to the legacy sales order. If you could not find the sales order then as Typewriter mentioned return process is the option for you.

Regards,

Adithya

[former_member290220]

Can i take any reference document numbers except Delivery Document number in Return Sales Process. How ? Please suggest me.

For the above Question : Already Open orders punching was done then punch the deliveries and billing documents, so we create returns order.    

[Lakshmipathi]

Couple of ways are there in SAP to address such requirement but before going with any of those, you need to first get the exact requirement from your client as to how they want to map it in SAP.  Accordingly, this can be taken forward.

G. Lakshmipathi

[former_member182378]

Lakshmipathi G,

It is difficult to comprehend that an SAP implementation is done and the return process is not implemented!

vijay,

could you please clarify, if you are asking about configuring RE process OR how to handle transaction data for RE process?

Thanks!

TW

[Lakshmipathi]

TW

I feel, you have not gone through OP's original comments where he has clearly mentioned

What would be the process of SALES RETURN for the material sold before SAP implementation?

that the requirement that needs to be addressed is original sales made before Go-Live against which, sales returns has happened after Go-Live

G. Lakshmipathi

[former_member182378]

Lakshmipathi G,

If you read my post, you can see that I have replied to the same question OP has asked and that you have highlighted.

Last sentence of my reply:

So, it will be majorly manual entries by users, rather than getting information through reference invoice/copy control.

My understanding of the question is how to proceed at a transaction level.

But you are talking about mapping / designing this process in SAP

So, for me, the RE process is already configured in SAP and the business has to execute the process VA01 > VL01N > etc. etc. etc.

Hope my point is now clear to you

TW

Note: To make it further clear, i have asked the OP the following:

vijay,

could you please clarify, if you are asking about configuring RE process OR how to handle transaction data for RE process?

[Former Member]

Thank you TW and Lakshmipathi for your immediate response.

We have mapped normal return process as below:

Ret. Order (With ref to INV) --> Del (Mov.type 655)--> INV (Cr.Memo) --Excise J1IH or J1IG (Depot).

Sale happened in legacy system and we went for SAP GO LIVE recently and now customer wants to send the material back which we sold thru legacy system and now we have to process that material in SAP. How to map this scenario with excise process.

We can't proceed with above mentioned return process since we don't have the reference Invoice. Please suggest me the best way to handle this.

@ Mr. TW: You have suggested to follow RE order > RE dlv (LR) > PGR > RE credit note, but can I enter external batch no in sale  order?

Regards

Vijay.

[Lakshmipathi]

TW

My understanding of the question is how to proceed at a transaction level.
But you are talking about mapping / designing this process in SAP

As you are aware, for any Business process, we can achieve that in SAP with different options.  So it does'nt matter how we are mapping in SAP but it matters how client is expecting SAP to function.  So in that context, what I said earlier will holds good.

G. Lakshmipathi

[Lakshmipathi]

Assuming that the sales made in legacy system has been accounted in FI, from SAP angle, as Open Items during Go-Live, you can create a return order directly by maintaining your original invoice reference in PO Text field in return sale order, followed by return delivery, if need be, and subsequently a credit memo.  Discuss with Client Finance team also as they would be having different expectations.

G. Lakshmipathi

[former_member182378]

Lakshmipathi G,

If you read my first post, you will see that I have already made these suggestions.

You always suggest to first read the internet before asking / posting. Did you read the earlier posts in this thread?

What value has your post added to this thread? I think all the points have already been covered in my post.

Hope you take it positively.

TW

[former_member182378]

vijay,

We can't proceed with above mentioned return process since we don't have the reference Invoice. Please suggest me the best way to handle this.

@ Mr. TW: You have suggested to follow RE order > RE dlv (LR) > PGR > RE credit note, but can I enter external batch no in sale  order?

In a project, for the few 6 months after GO LIVE, the field "Reference mandatory" was kept blank, in the return order type. This way business could handle issue faced by you.

So, in configuration, you can remove this reference mandatory and at a later stage, you can activate it again. Discuss this option with your client.

External batch no. - From my experience, we can not use external batch no., as batch determination validates the batch no. But probably, there can be was to enter external batch no.

TW

[former_member186385]

Hi Vijay,

Apart from the above suggestions ,While taking the part,, better tag serial number you sales team used while selling.

This will make sure that existing inventory will not have any impact and for better tracking of return parts

thanks

santosh

[former_member182378]

vijay,

santosh has touched upon an important point in return process in general.

As you know, the movement type in the schedule line category determines if the returned goods are put in QI (quality inspection) or mixed with the salable stock.

In standard SAP, DN is used (VOV6) with movement type 651 stock to QI

But in some scenarios I have seen 653 too, which is the returned stock is added to the salable stock.

As said earlier, this is independent of the few RE cycles with the reference invoice created before golive OR the reference invoices created after golive.

There are other RE configurations too, these can be found on the internet.

TW