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S4HANA 2020 Service vs S4HANA Customer Service on-premise

Eva2
Discoverer
0 Kudos

Hi,

We are in a greenfield implementation for Service process in a local company. Our system is on S4HANA 2020 on-prem. Is it possible to active S4HANA Service and have it in parallell with old CS-module? The reason we want to do this is to evaluate if the new Service module will cover the requirements of the client.

Please let us also know if you have experienced the same and which solution you went for, especially, how did you handle the previous functionality of the DIP-profile?

BR//Evan

Accepted Solutions (1)

Accepted Solutions (1)

o_frick
Advisor
Advisor

Hi Eva,

the new S/4HANA Service and CS in S/4HANA can run in parallel. They share master data like Equipment, Business Partner, ... but non of the transactional data.
Current S/4HANA Service thinks and sells service in terms of "Service Products" rather than a "cost plus" model that is used in CS with DIP. So if customers switch from CS with DIP to current S/4HANA Service, their selling and billing approach will need to change.

We plan to enable resource related billing via DIP also in S/4HANA Service starting the S/4HANA 2022 release, see the S/4HANA Service roadmap https://roadmaps.sap.com/board?BC=42F2E964F4E71EDA97D709D42DEA80E2&BC=6EAE8B27FCC11ED892E91AAC1976C0...

Kind regards, Oliver

Eva2
Discoverer
0 Kudos

Thanks a lot for your fast reply, your support was very valuable to us!

Answers (0)