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S/4HANA Cloud - Customer Return process for Sales Kits (BOM type 5)

Dirk
Participant
0 Kudos

Dear all,

I have a problem with a customer return of a sales kit. The BOM type 5 of the kit looks ok, all sales documents, goods movement, shipment and invoice are ok.

When I try to create a customer return with the app Manage Customer Return the system will not allow to enter the amount of returned material, the quantity field is greyed out.

According to the best practice 5CX the subcomponents of the sales kit will be returned, the header item is quantity 0 and will be used for the credit note.

Other customer returns of components or assemblies are working fine. What is wrong with this sales kit?

The only strange thing I found is the coexistence of a valid BOM type 1 and 5 for this header material. Is this ok, or should the BOM type 1 be removed to make BOM type 5 work?

Thank you.

Best regards,

Dirk

Accepted Solutions (1)

Accepted Solutions (1)

Daiana_Feiten
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi dschuler_2020,
I have checked your request internally with development team and they mentioned the quantity field disabled is caused by the copy control is missing.

Can you please check if you have the following entries available in your system:
Set Copying Control: Sales Document to Sales Document

If you don't have, please request to activate scope item 5CX - Customer Returns for Sales Kits.

I hope this helps you.

Best regards,

Daiana.

Dirk
Participant

Hello Daiana,

thank you for this. Scope item 5CX is activated in our system. I checked settings in SSCUI 102905 and found the following entries:

This looks similar to your entries except the entries in Data Transfer and Copying Requirement. I do not know, if the "0000000" entry makes a difference.

Regards,

Dirk

Daiana_Feiten
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi dschuler_2020,

Thank you for checking in your system.

Can you please open an incident? We need to connect to the system and check further.

Best regards,

Daiana.

Answers (2)

Answers (2)

021823682
Newcomer
0 Kudos

Hello,

We have got the same issue here in Poland.

CPFH does not allow for customer return with reference document process at all.

Do you have any clue about workaround except the standard return without reference CBRE ??

Also by CPFH the Intercompany invoicing is also not available untill now (SAP) works still on Advance Inrercompany processs :).

Regards,

Michał

Pedro_Utz
Contributor
0 Kudos

Hi Michal,

We are looking for experts to engage on this topic since we could not conclude it and it seems that other customers are facing the same. In case you could manage it, can you please share it with SAP Community?

In case there are unexpected system behavior following SAP Best Practices Scope Items, please raise a Support Case informing the steps to reproduce your issue and a CB User credential to do so.

Thank you very much.

Kind regards,

Pedro

Webster_Cui
Advisor
Advisor
0 Kudos

Hello Dirk,

I reviewed the scope item 31Q- Sales Order Pro-cessing for Sales Kits and your own material masterdata for sales kits of Type CPFH is required. Could you double check if your sales kits are set up according to the scope item?

"...you can also refer below comments and sample during your material master creation.

Header level material “SDBOMCPFHHD” : ...but please note that the only difference is the item category Group which need to be used “CPFH” in “basic” view and “Sales:General/Plant”view, also need to change the material description.

..."

Regards,
Webster

Dirk
Participant
0 Kudos

Hello Webster,

thank you for the quick response. I checked the header material, CPFH is entered in Basis 1 view

and Sales/Org 2 view. No entry field existing in Sales General/Plant view.

According to the Test Script of 31Q the material type must be HAWA, our material is FERT. Does this make the difference?

Best regards,

Dirk

Webster_Cui
Advisor
Advisor
0 Kudos

Hello Dirk,

It is possible but to confirm it can you test it with some materials with HAWA material type? Running some test in Q/T system is always the best pratice for trouble shooting. ^_^ As you know 31Q is the prerequisition which must be applied beforehand.

Regards,

Webster

Dirk
Participant
0 Kudos

Hi Webster,

we did a test in our Q-system with our customizing etc. and in a clean best practice system. Even if we follow the rules of 31Q we get the same result and can not enter the quantity in the customer return.

All other customer returns with LUMF and ERLA are working as desired, CPFH does not.

Thank you.

Regards,

Dirk

Pedro_Utz
Contributor
0 Kudos

Hi Dirk,

We are looking for experts to engage on this topic since we could not conclude it and it seems that other customers are facing the same. In case you could manage it, can you please share it with SAP Community?

In case there are unexpected system behavior following SAP Best Practices Scope Items, please raise a Support Case informing the steps to reproduce your issue and a CB User credential to do so.

Thank you very much.

Kind regards,

Pedro