Reversal of goods issue in case of invoice created

[AAkash1]

Hi,

in S/4 if I do a goods issue (Without using any WM) on an outbound delivery and invoice has been created.

Can I do a reversal of goods issue? 

I need to understand, in what cases I can do a reversal of goods issue and in which case not.

If I cannot do a reversal of goods issue, what is the standard process of doing that, for example I need to run returns process?

[Vivek_Savant]

Hello @AAkash1 

Yes, it is possible to perform a goods reversal, but it requires canceling the invoice first.

Goods reversal can be carried out when there is no physical movement of goods, meaning the product is still within the seller's premises.

For example, suppose ABC Customer orders 100 laptops from the seller. The outbound delivery and PGI are completed, but the customer later informs the seller that the shipping address is incorrect. In this case, the seller can cancel the invoice and perform a goods reversal since the goods have not yet left the seller's premises (just correcting). There is no movement of goods from the customer's side. Such situations are ideal for using goods reversal.

However, if the goods have already reached the customer and the invoice has been cleared, goods reversal is not applicable. Instead, you would need to initiate a customer return process to handle such cases appropriately.

I hope this explanation clarifies the process for you.

Best Regards

Vivek Savant