Requested lookup key is not found in any active activation context

[lucas_fischer]

Hello Experts,

I've got a customer that, whenever they try to login to B1 the system hangs during the connection of addon XL Reporter.

Eventually, they are forced to shut down application manually, and when they do they are greeted with an error message.

Unable to Connect to SAP Business One

[SAP Business One UI API]

The requested lookup key was not found in any active activation context.

We wanted to disable the addon and see if that would help, but all users seem to be locked out of the system now(on all workstations)

everything was working fine earlier today and no changes have been made to the system.

I have found some information regarding IE7 having a similar issue, or possibly due to a connection string issue within custom addon creation.

Also, I found an SAP note regarding this error however, it relates to a fix included in PL31 of B1 2005A

These issues do not seem to be relevant in this instance.

Customer is running SAP B1 2007A PL41

Has anyone had experience with this?

Kind regards,

Lucas

[Former Member]

Hi everyone,

I had a customer experience the same issue. We solved by logging into SAP B1 not through the main screen but by clicking on "Change Company" and logging on from there.

I am not quite sure why this error occurred; however, it seems to be a trend among XP machines. The customer was on XP also.

Anyway, I hope this helps.

Best,

Claudia.

[Former Member]

Hi,

Has anyone one found a solution to this problem? I am experiencing the same problem but its only one machine that seems to have the problem.

Regards

George

[Former Member]

In your customer's case, it has already affected their production. I think the first thing for you to do is: you have to log a support ticket in high priority now .

Thanks,

Gordon