remote support platform password reset

[Former Member]

The RSP has been installed ona server - the IT manager can not remember the username and password.

How and where can this username and password be reset?

Cheers Lisa

[mario_schoenberg · Accepted solution]

Hi Lisa,

The only way you might have is to deinstall RSP in order to install it again. This time remembering the password properly.

Just use Add/remove program feature of Windows OS. Do not delete anything else! Then you'll have less to reconfigure.

Best regards

Mario