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problem in IW73 transaction

Former Member
0 Kudos

Hello'

The serial numbers are not displayed in IW73 tranasction even though the serial numbers are associated with the material used in notification and service order.

Thank you

Regards

Santosh

Accepted Solutions (0)

Answers (1)

Answers (1)

peter_atkin
Active Contributor
0 Kudos

Santosh

This report will only show the serial number assigned in the order header (reference object)

It will not show the serial numbers assigned in the Components tab or Objects tab

If you want to display this data the you will need to develop a solution

PeteA

Former Member
0 Kudos

Hello Pete,

when the service order is created directly from the service notification in that case the transaction IW73 is displayed with serial number (order object list is upadted with serial number).

But in other scenario notification ---> sales order ---> service order, in this case the serial numbers are not displayed in IW73 transaction even though the service order object list has serial number.

Is it s program error or a standard functionality?

Thank for your help on this issue.

Regards

Santosh

peter_atkin
Active Contributor
0 Kudos

When the service order is created from a sales order, is the serial number populated in the order header?

PeteA

Former Member
0 Kudos

Hello pete,

The return delivery is done with the serial number and the service order also carries the serial number but in the object list (there is no field at the order header for serial number).

Thank you

regards

Santosh

Former Member
0 Kudos

Hello Pete

The table AFIH-SERIALNR has no value for service order created from the sales orders whereas the table AFIH-SERIALNR has value if the service order is created directly from the notification.

Thank you

Regards

Santosh