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please help

Former Member
0 Kudos
53

Hi,

What is Service request in SD?

Regards,

Neelam

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
0 Kudos

Hi

Definition

Service notification, which requests a particular activity from the service or customer service department.

Use

The activity should not be to repair damage or a malfunction; this is covered by a customer notification. The service request is intended more for modifications, conversions and so on.

t-codes used in service request

QISR Internal Service Request

QISR1 Internal Service Request - Forms

Former Member
0 Kudos

Hi

please use link

http://help.sap.com/saphelp_47x200/helpdata/en/89/bedc9a700c11d38ade0000e8284931/frameset.htm

Detail :Service request

Definition

Service notification, which requests a particular activity from the service or customer service department.

Use

The activity should not be to repair damage or a malfunction; this is covered by a customer notification. The service request is intended more for modifications, conversions and so on.

Hope ths help

Pls reward points

Sunil

Former Member
0 Kudos

Hi Neelam,

You can create a service request in SD by creating a material master with item category group DIEN and the sales order with item category L2W.

This type of order will not have any delivery document and would be directly billed once the sales order is created.

Reward points if it helps.

Regards

Karan