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Outbound Delivery Status after Return Delivery is posted

AzizulIkram
Explorer
0 Kudos

If the return was created against sales order that had its outbound delivery PGI'ed and does not had billing posted due to no POD is posted ( goods damaged in transit and customer refuse to receive ), how do we make the outbound delivery status updated from In Process to Completed? is there any workaround?

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AzizulIkram
Explorer
0 Kudos

this issue is solved; what i did was still executed VLPOD but with zero quantity received and confirmed it. then DO will be updated as Completed and Billing can be created against DO with zero quantity. All these are to ensure documents in the doc flow is updated as completed accordingly