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Open Items list not showing amount, net, and tax

jeff_craig
Participant
0 Kudos

Hi all

We have a client who has partially copied a Sales order to a delivery. He normally uses the copy to function from the sales order. In the delivery, he changes the quantity of the item that is out of stock to 0. When he opens the open items list, there are a few SOs that show as open but do not show the amount, net, and tax figures. This isn't the case with all of the orders.

I have checked the forums and one of the answers says that it is system behavior. Why is it that some of the open SOs on the report show the figures and some don't?

Any help would be appreciated.

Thanks
Jeff

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi Jeff,

What is your B1 version and PL? Can you reproduce the issue in demo db?

Thanks, Gordon

jeff_craig
Participant
0 Kudos

Hi Gordon

They are on 8.8 PL 20. I can't reproduce this issue in my test environment. My environment is 8.81 PL4

Former Member
0 Kudos

Reproduce the problem can only be done with the same version. Try their demo or test environment.

jeff_craig
Participant
0 Kudos

Yes Gordon they can reproduce the issue in test.

Former Member
0 Kudos

Have you got any result by the detect query from SAP note 999124?

jeff_craig
Participant
0 Kudos

Yes Gordon

There are 25 items total.

Thanks
Jeff

Former Member
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In this case, you need to follow recommended solution from the notes.

jeff_craig
Participant
0 Kudos

Thanks Jitin and Gordon

I have escalated this to SAP

jitin_chawla
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi,

If the Note No. : 999124 returns any result you need to log a support ticket with SAP using the service market place.

The database needs to be investigated.

Kind Regards,

Jitin

SAP Business One Forum Team

jitin_chawla
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi,

Your issue seems to be similar to one of the scenario mentioned in the Note No. : 1016175.

For checking the Note :

1) Goto webpage www.service.sap.com

2) Click on 'SAP Business One Customer Portal'

3) Click on 'Find Solution' and the Notes page will open.

Kindly run the attached query to the Note to detect the issue and get the issue investigated by the SAP Support.

Kind Regards,

Jitin

SAP Business One Forum Team

jeff_craig
Participant
0 Kudos

Hi Jitin

I get an error message when I try to pull up that note. "Document Not Released"

jitin_chawla
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi,

My mistake. Apologies for the same.

Please check issue no. : 3 in Note No. : 999124. It has the detect query as well.

Kind Regards,

Jitin

SAP Business One Forum Team

jeff_craig
Participant
0 Kudos

What is it that I am looking for in the query? Null values?