No sales orders appearing in Manage Documented Credit Decisions

[SAPSupport]

Hi Team,

We are following the Tutorial - Credit Management. We need help in completing the section "Reviewing and Releasing Sales Orders in Manage Documented Credit Decisions" in our S/4HANA Cloud environment. We don't have any cases in our environment. Can you please help on how to create and complete the process?

Thank you.

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[SAPSupport · Accepted solution]

Hey there,

If your issue is "no sales orders are credit-blocked", please firstly check Video Tutorial: Receivables Management - How to Enable SAP Credit Management for Sales to see whether all necessary configurations have been done to enable SAP Credit Management for Sales.

If there are credit-blocked sales order but these sales orders don't appear in the Manage Documented Credit Decisions app, please raise a ticket to component FIN-FIO-CCD-CR, with the ID of the blocked sales order. Then FIN experts will look into the issue further.

Learning resources:

• Video Tutorial: Receivables Management - How to Enable SAP Credit Management for Sales
• Product Assistance for SAP Credit Management
• Help Documentation - SAP Credit Management (FIN-FSCM-CR)
• SAP Credit Management (FIN-FSCM-CR) - Apps for Credit Management

Thanks and Best Regards.