New Button not appearing in Choose company screen

[Former Member]

Hi All,

Today at one of our customer we found that when we goto choose company screen with user with super user authorisation, New button (used to create new company) doesn't appear.

Customer uses SAP B1 2007 B Patch Level 08

Does anybody has idea what could be the reason for this ?

BR

Samir Gandhi

[Former Member]

marked answered, just to avoid limitation of 10 open questaions at a time.

[former_member187989]

hi samir, check screen resolution & font size of system.

[Former Member]

Hi Jeyakanthan A,

As other buttons and fields appears, I think both of two properties you suggested are fine at customer side.

The system behaves same on all client PCs including Server.

When I restore the DB at my office, it is working fine.

BR

Samir Gandhi

[msundararaja_perumal]

Hi,

I too faced similar issue when upgrading from 2005B pl42 to 2007B pl08.

Try this,

you should have taken db back up before upgrading.

Unstall sap b1 completely.

Install 2005B and restore the back up, taken before upgrading.

Then upgrade to 2007B pl08.

By this way issue was solved at my the clients place.

[Former Member]

Hai!

Is this issue in Client Machine or in server?

This is because of corruption of client installation in SERVER OR CLIENT Machine.

Uninstall the Client in SERVER or CLIENT Machine and Reinstall using Upgrade exe in SERVER or Client setup in B1SHR for CLIENT Machine.

While reinstalling, choose Different path and install.

Take Neccessary Backups..

Regards,

Thanga Raj.K

[Former Member]

How about the other buttons? Are they there?

Thanks,

Gordon

[Former Member]

Yes, Gordon other buttons are there.

BR

Samir Gandhi