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Lockbox - Residual Payment

Former Member
0 Kudos

Dear SAP Experts,

If the incoming payment through lockbox is $600 for the invoice of

$1000, the system shows both as outstanding line items. But I want the

system to clear $1000 and shows only remaining $400 as a new line item.

Partial payment box in OBAY is unchecked.

Please Advise.

Regards,

Paul

Accepted Solutions (1)

Accepted Solutions (1)

former_member197269
Active Contributor
0 Kudos

Hi Paul,

Try checking the partial payment tab and also check Customer master has tolerance group. In Tolerance group config we can specify payemnt terms for residual items.

Pls check if that is done

.

Former Member
0 Kudos

Hi Ravi,

I tried all the ways it is still not working. I assigned the tolerance group to customer DOO1 and then in tolerance group under Specifications for posting residual items from payment differences.

I tried: checked then unchecked - Payment Term from invoice

checked and unchecked - only grant partial cash disc

what else I can do....

Can anyone verify in their system that how it was done...?

Regards,

Paul

Former Member
0 Kudos

Hi Paul,

I got your document attaching the screen shots a few days back. The settings you have made in config is correct. I did see posting of the residual amount as a new line item in several clients and there is no other specific settings.

Probably, I suggest that you can raise a query with SAP OSS on this issue.

Thanks

Murali.

Former Member
0 Kudos

Hi Murali and Ravi,

Could you please send me the screen shots of config setting for Residual Payments. OBAY, Tolerance groups for Customers from IMG and what else could be.

Regards,

Paul

paul_sraan2@yahoo.com

former_member197269
Active Contributor
0 Kudos

Hi Paul,

Please refer OSS note:

Note 422755 - Clearg pymt advice note:no automatic residual item formatn

Former Member
0 Kudos

Hi Ravi,

Its great I have just figured it out15 mins before your response....yes, this is the solution.

Thanks a lot

Regards,

Paul

Former Member
0 Kudos

What is the solution for your problem? please elaborate...

Thanks for sharing, in advance..

Answers (0)