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Lockbox Processing

Former Member
0 Kudos

I am implementing the Lockbox. When I get the file from the bank, <b>the system uploads</b> it but does not display the customer name which is in the file I get from the bank.

In the structure <b>FLB26</b> we have chosen the <b>last 35 characters</b> to be the customer name.

When I receive the information with <b>no invoice and no customer number</b> the system does not display the customer name, rather it <b>places an asterix ()</b> and tells me <b>no customer () exists</b>.

How can I have the name displayed, for the client to know which customer sent them the funds especially during the reprocessing step and ensure the receipt of the payment clears the open item(s) in the customer's account automatically.

<b>Your help is greatly appreciated and I will most certainly award points.</b>


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Answers (2)

Answers (2)

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Does anyone have an answer to this question ? I also want to have the customer name if the customer could not be determined via MICR-number and/or invoice number ?

Thanks and regards.

Active Contributor
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are you entering the customers bank info in the file?

is the customer master update with the bank info?

Former Member
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No we are not putting any bank information in the customer master.