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Layout of the e-mail sent through the SBO mailer

Former Member
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I have a question concerning the e-mail layout sent from SAP Business One (SBO) mailer.

Currently, (the default) each email sent by the mailer (e.g. by pressing the e-mail button for an order), the e-mail contains the original text. horizontal line, a table with the associated documents, another horizontal line, etc. etc.

What do we need to do to change this?

The same counts for the mailing direct through Outlook. (not open e-mail in outlook, but the checkbox Mail through Outlook).

Looking forward to your response.

(p.s. using SBO 9.0 PL08 and a newbie within SBO)

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi,

B1's email template is hardcoded by SAP R&D team. There is no UI to change it now.

Thanks,

Gordon

Former Member
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Hi Gordon,

Thank you for your response.

Unfortunately, it's not the answer we were hoping for. But that's not your fault (I presume).

Kind regards,

Vincent

Answers (3)

Answers (3)

Former Member
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I have the same issue, It does not look good at all and not very modern. I can't understand why the template cannot be customized. Must be many customers who would like to have their customer profiles on the email. Logo etc.

Our main problem is removing the data that the customer is not suppose to see.

I guess most customer e-mail order confirmations several times a day.

Br

Anders

kothandaraman_nagarajan
Active Contributor
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Hi,

Welcome to SAP Business one.

While sending e-mail, email layout is default layout (PLD) for the form. This layout (PLD) can be edited.

For more information PLD, please refer below link:

http://www.pioneerb1.com/wp-content/uploads/2012/04/HowTo_PrintLayouts_PLD_88.pdf

Thanks & Regards,

Nagarajan

Former Member
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Dear Nagarajan,

Thank you for your response.

We're using Crystal reports for the attachment. The PDF attached is correct.

My question is about the e-mail itself and not the attachment

Do you know where to change this?

Kind regards,

Vincent

kothandaraman_nagarajan
Active Contributor
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Hi,

Please refer thread

Hope helpful.

Thanks & Regards,

Nagarajan

Former Member
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Hi Nagarajan,

Unfortunately that didn't help.

The overall settings for the SBO mailer daemon are set up correctly.

It looks like the e-mail itself is a result of a query or so. But I could not find the description of the e-mail layout nor a place to change it.

I really hope that someone has a solution, as we're dependent on the mailing facility. (or SBO would generate a lot of work instead of saving work).

Kind regards,

Vincent

former_member205766
Active Contributor
0 Kudos
Former Member
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Dear Balaji,

Thank you for your response.

I'm explicitly pointing to the e-mails containing the offers (quotes), orders and invoices.

My question is about the e-mail itself and not the attachment

Do you know where to change this?

Kind regards,

Vincent