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issue with multiple discount determination at sales order - same KNUMH

NataliaB
Discoverer
0 Kudos
117

dear community, we have issue with multiple discount determination at sales order - same KNUMH - 11 times discount results in negative customer price

we checked everything from our point of view - nothing what can cause this issue,

issue is not replicable , and seems to appear after credit release update / new pricing triggered

discount condition is related to deal agreement

if someone had such issue in the past and can give me some hints

 

thank you for all input and have a best day!

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Lakshmipathi
Active Contributor
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Probably, the related screen shot would help for better understanding.  How about in sale order condition tab screen ?  When you say, after credit release, new pricing is updated, did you check any custom validation is causing this issue ?  If at all, there is any incorrect configuration, this issue should occur for all sale orders but since you said the issue is only randomly happening, I feel, it could be due to custom validation.  

NataliaB
Discoverer
0 Kudos
not able to replicate issue at all, tried multiple times, sales order pricing tab showing 11 conditions, they all have same KNUMH number = duplicates