cancel
Showing results for 
Search instead for 
Did you mean: 

Is dunning possible with a payment method ?

Former Member
0 Kudos

Hi experts,

I seem to be unable to execute dunning procedures (all 3 levels ) with all documents having an existing payment method (zone BSID-ZSCHL) . Is that customizable? if so where ?

If not how could I execute a dunning procedure on a customer to whom a payment method is assigned ?

Many thanks !

C.K.

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi,

the dunning program does not take into account the customer items which

have the payment method for incoming payment. The payment method in the

customer master record or in the post item only make sense if the

automatic payment has to collect money from the customer account. But

at the same time it means that you are responsible for the payment and

not the customer. The dunning program works only if the customer does

not have payment methods in the master record and/or in the post items.

If the line items are blocked for payment, then the dunning process can

be carried out, including the payment methods marked as "Payment method

for incoming payments".

If there are too many items in this situation you're

welcome to use the mass change funcionality by choosing 'Environment ->

mass change -> New values' .

Furthermore I suggest You the following workaround that You should test:

you can also block the customer for payment on the account level,

then the customer is dunned in spite of the payment method.

But then the drawing of the money is also stopped!!!

If you want to combine dunning with drawing the money from the account

of the customer, you can make the following modifications to the

program:

In Function group F150:

FORM check_direct_debit USING i_t001 LIKE t001

i_zwels LIKE knb1-zwels

CHANGING e_xzalb LIKE boole-boole.

DATA: string LIKE knb1-zwels.

e_xzalb = space.

exit. < INSERT

string = i_zwels.

But then you have to make sure that you do not draw the money

from the account and dunn it at the same time.

Regards,

Attila