In-House Repair, Reject quotation, no outbound delivery created

[CorinneP]

Hello,

I have created an In-House Repair in SAP Public Cloud and did a customer return to receive the repair object. Then I created a repair quotation as follow up activity. I have rejected the quotation. According to SAP Help portal the system should create an outbound delivery after rejecting the quotation because the repair object has been received at the repair center. And it should set the repair object to complete. However by rejecting the quotation the status of the repair object stays in our case in status Quotation and there was no outbound delivery created. Also there is no option to trigger the outbound delivery by the Decide option.

Has anyone else experienced the same or do you have any hint why this could be? Thank you for your help.

[OwenLiu]

Added Sales tag.

[DequanXu]

Hello,

You can diagnose the error with the following considerations:

1. You may have missed the step of creating customer returns for in-house repair. 

Before you can create an in-house repair as a follow-up to returns order items, you first create a returns order with or without reference to an existing document:

• In the Create Customer Return Without Reference - VA01 app, enter the items that correspond to the objects to be repaired in the returns order.

• In the Manage Customer Returns app, create the customer return with reference to a document that contains the objects to be repaired as items.

Make sure that the following applies in the returns order if you want to initiate the in-house repair process:

• Under Returns, define the follow-up activity and the refund control that are necessary to create in-house repairs:

  • If you select the follow-up activity Receive into Plant and the refund control Decide later, you first need to perform an inspection for the items (repair objects) in the Enter Inspection Results - From Warehouse app.

    When you select the follow-up activity In-House Repair (Service) in the inspection, the system creates an in-house repair.

  • If you select the follow-up activity In-House Repair (Service) and the refund control No Refund, the system creates an in-house repair.

The returns order items have been assigned to the in-house repair as repair objects. If configured, the system posts a goods movement for the items (repair objects). The repair objects are then transferred from the returns storage location to a storage location that has been defined for in-house repairs.

You can then continue to process the repair objects in the precheck step of the in-house repair process (see Perform Prechecks).

2. Logistical Follow-Up Activities were not configured correctly. You can follow the guides here. 

3. The status of your in-house repair is not correct. Check whether the status of the quotation is Rejected and whether there are any errors. 

Warm regards,

Dequan Xu