3 weeks ago - last edited 3 weeks ago
We are using Output Parameter Determination (OPD) to send an order confirmation when a specific field is populated in the Sales Order. However, this field is typically updated some time after the initial document creation. Currently, it seems that OPD only executes at the time of Sales Order creation. At that point, the field is not yet populated, so the output is either not triggered, or it fails to meet the output relevance criteria. But when the field is updated, OPD does not re-evaluate, and the output is never triggered or sent. However, When we configure the output without the specific field condition (or any other field), it is triggered successfully. So the retriggering must be the problem.
Is there a way to automatically retrigger OPD based on the field update? Is there potentially another solution to ensure output only triggers when this specific field is populated? We have thoroughly tested different options regarding the determination steps for output type and output relevance, but without success.
Kind regards, Tim
Request clarification before answering.
Hello,
Normally if the OPD criteria is not met, output item is stay with "in preparation" status. You can then update sales order to make sure sales order data match to OPD setting. The output item can either be processed manually or triggered automatically when saving the sales order.
If you want to re-trigger the order confirmation output items in sales order, you can use following SSCUIs to enable order confirmation change:
Best regards,
Yong
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