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How to record sales return and charge it to employee in Sap b1?

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How do I record in sap b1 a sale that was returned by customer due to sales agent's fault and how to do I charge the agent for the return?

Accepted Solutions (1)

Accepted Solutions (1)

former_member185296
Active Participant
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Hi,

If the items was returned during the delivery stage then you can post a return document.

Delivery -- copy to -- return.

Journal: Inventory dr

COGS cr

If the item was return after posting the A/R invoice then post a A/R credit memo.

A/R invoice -- copy to -- A/R credit memo.

JOURNAL customer cr

sales dr

inventory dr

cogs cr

If the cost to be charged to the salesmen then create a customer master for the respective sales employee and post a A/R Invoice.

Regards,

Vinoth

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