How to fix this issue upgrade.exe return error code 1101 code 2102

[zernansq]

hi Expert

please help to resolve this issue

i am trying to add new tenant on hana on my CCC but always give me this error

my hana version is FP2202 

on my Suse i have intalled hana database and install license manager and web client

thank you so much

Zernan

[zernansq]

hi eun seok

this is the created user 

this how i created the tenant

select the customer

select service unit

error

thank you

zernan

[EunSeok_Bang]

Hi Zernan, I don't see a problem about user creation. then I can suspect SLD agent. SLD agent should be up and running because it executes tasks such as a tenant creation on behalf of the SLD. in case of HANA environment, HANA client should be installed in the CCC server too. otherwise, it would be helpful if you get a product support by logging an support incident.