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How do I change the amount of an order that has already been paid and reprocess it?

m-ht
Explorer
0 Kudos
254

Good afternoon.

I am having a problem and need your help.

I have an order receipt that has been registered and then received, shipped, processed for sales, and paid.

There was an error in the order registration, so I cancelled sales, shipping, and receiving.

However, I could not cancel the payment of the order details because the payment had already been made.

I want to change the amount of the order details that I registered by mistake and process the shipment, delivery, and sales again.

Please let me know how to do this.

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OwenLiu
Product and Topic Expert
Product and Topic Expert
0 Kudos

What is the error you are facing?

You want to cancel the payment, but can't due to error, correct?

What error do you get?

BR, Owen