how cancel a A/R Down Payment Invoice

[Former Member]

I need cancel a A/R Down Payment Invoice. I try to create a A/R Credit Memo but when i push the button "Copy From" and select "A/R Down payment", the program don't show me any A/R Down Payment Invoice.

Thanks for Help me.

Oscar.

[Former Member · Accepted solution]

sorry, I wasn't kind, thanks for your help.

but I need cancel this A/R down payment invoice.

Oscar

[Former Member · Accepted solution]

Hi Oscar,

Did you try 'Data ->Cancel' to cancel this A/R Down payment invoice?

Regards,

Varun

SAP Business One Forum Team.

[Former Member · Accepted solution]

Hi Varum.

I tried, but the option "Cancel" is enable.

Regards

Oscar

[Former Member · Accepted solution]

Sorry

I tried, but the option "Cancel" is disable.

Regards

Oscar

[Former Member · Accepted solution]

Hi Oscar ,

We are going round and round ,having no solution .If you are sure that none of the solution provided by experts have helped you .I guess you have only two option

Either Upgrade your patch level(Did you investigate about ur patch level)

Or Log a support to SAP .

Thank you

Bishal

[Former Member]

I check both A/R Credit Memo for item and for services, and don't show any A/R Down payment invoice. And this document don't have incoming payment.

[JesperB1]

Hi Oscar,

Check that it is the same type, meaning Service or Item type.

If the AR Credit Note opens as Service and the Down Payment is Item type it will not be displayed in the window.

Hope it helps.

Jesper

[Former Member]

Hi Oscar,

You can cancel AR Down Payment Invoice by creating a Credit Note, based on it if the Down Payment has not been paid.

If the Down Payment has been paid, you have to cancel the related Payment first, and then create a Credit Note based on the Down Payment Invoice.

Kindly check the SAP note no 874334 in this reference.

Regards,

Varun

SAP Business One Forum Team

Edited by: Varun Kumar on Nov 21, 2008 1:45 AM

[Former Member]

Hi Oscar ,

Which version SAP you are using and what Patch level .I tried to reproduce it in patch 35 2007A.

Didn't suceed .

After you add the document , copy to function should be enabled - for A/r credit memo .

Check your patch level if you could find any information .May be upgrade patch level,your problem willbe solved .Otherwise log a support to SAP.

Thank you

Bishal

[Former Member]

I have SAP Business One 2005 A (6.80.319) SP: 01 PL:31