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FICA- dunning disconnection notification

Former Member
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Hi ,

While dunning,when Dl 5 is reached disconnect document with status 01(new,release unnecessary)gets created automatically which can be seen through EC86 and from that a service notification can be generated.This is happening in DEV system but in QAS the disconnect document is not getting generated automatically when DL5 is reached.

Can anyone please tell me what could be the possible reason for this happening.

Thanks,

Thanu

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Answers (1)

Answers (1)

former_member213733
Active Contributor
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Hi ,

i would suggest you to check the following :

The Cluster VC_TFK047A , check the settings of the same - T code SM34 .

Secondly check whether you have activated any customer specific FM - check the entries in table - TFKFBC .

compare both the things with entries in DEV .

Regards ,

Dewang.

Former Member
0 Kudos

Hi Devang,

Thanks for the response.

I checked the settings what you said.But it is the same.Could you please think of anything else which can cause this.

Regards,

Thanu.

Former Member
0 Kudos

Hi ,

My issue has been resolved.The disconnect doc was getting generated.But in EC86 i had to give the Reference Object key(Contract Account) to get the particular disconnect doc.

I just wanted to confirm the process flow for the service notification generated for disconnection.

1) Dunning level 5 is reached.

2) Disconnect Doc is generated which can be viewed from EC86.

3) When you generate a disconnection order from disconnect doc a service notification is generated .

Could anyone please tell me if this process flow is correct.

Thanks,

Thanu