Failed to get database information from System Landscape Directory

[carolinewalsh]

I have just installed SAP HANA (with the demo Database SBODEMOUS checked) and SAP B1 Server side at SUSE successfully. Then I installed SAP B1 Client side at Windows and it finished successfully too. But when I tried to login in SAP B1 Client with user/password manager/manager, selected the SBODEMOUS database, it shows "Failed to get database information from System Landscape Directory". But when I login the SLD, it does show the demo database.

I got client log and it shows: 

"Biz SLDClient SLDClientOP::GetCommonDBCredentials SD Client Exception code:7 message:function return is empty : GetCommonDBCredential # # TID=11388 sldclient.cpp 1150 Customized=0".

I have tried to reinstall the SAP B1 Client but it doesn't help. And I also tried to remove and readd the DB Instance at SLD ControlCenter but it still doesn't help. Tried to restart server and client computer and result is the same.

I also follow other notes has the same topic but it doesn't make any change.

Is there any other things I need to inspect or try. Please give me some advice.

Thanks.

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Update at 11/12/2024

I tried to reinstall the SAP B1 server side, and I found a way using https://[hostname]:[port]/mobileservice/ and login in as manager/manager, it turned out to show that:

100000027 Fail to get SBO COMMON Credentials from SLD.

I have tried to Refresh Database User and result is the same.

I even didn't install SAP B1 Client-Side this time. So, I think there might be something wrong with my SAP B1 Server-Side installation? What is the SBO COMMON Credentials mean? Should I change the manager password?

Please help me. Thank you in advance!

[Darius]

Hi, did you always use the same kind of server address like ipaddress or hostname or fqdn? If you use a different type of address than specified int he SLD it can cause such issue

[carolinewalsh]

Hi, Darius,

Thank you for your advice. But I do use the hostname in all the place of the server URL.

[carolinewalsh]

Solve it. Thank you again!