Error when closing Service Call

[Former Member]

Error message is occuring when trying to close / update a service call.

'No related record found [Service Calls - Contact Person] [Message 60156-18]

and

'Removing activites from service call not allowed'

Some history to the BP which may be linked

1 business partner was created

2 service messages and activities where created

3. Bp was accidently deleted

4. BP was reinstated

5. Old service messages have error when closing

Any solutions on how to update the service call - so it can be closed?

[lorna_real · Accepted solution]

Hello Lisa,

I have came across this issue before. I suggest that a messaged be logged with the SAP Support Team. They may need to get a copy of the database to verify this.

Regards,

Lorna Real