Email Template s/4 Hana cloud with FICA

[s-shallah]

I'm trying to assign my email Template to be used by the system when a customer renew/buy a new subscription. However, Sap is keep using the standard email Template.

This is what I've done:

• Created the template via "Maintain email templates" app.
• Assigned the template to the invoice via "Assign email templates" in customizing.
• Assigned the email template via "Define Form Template for Correspondence" in customizing for FI-CA invoice.

Any Idea what I'm doing wrong here?

[fabian_hammann · Accepted solution]

Dear s-shallah, 

in order to maintain E-Mail correspondence for invoicing documents of Convergent Invoicing, please find the  implementation activities in the area of Convergent Invoicing. Define a bill form and the specifications for its determination as mentioned in below screenshot: 

Hope this helps.

Kind regards, 
Fabian

[s-shallah · Accepted solution]

Thank you very much; the solution worked effectively.