Email Functionality in Service Notification

[Former Member]

Dear experts:

Within the context of complaint processing, I have a business requirement to send a email to the caller after a complaint is logged using a service notification. The idea is to inform the caller about the notification number, person responsible, priority, response time etc.

Could anyone tell me what my options are to implement this email functionality? I think the standard print control using shop papers would not do the trick here, or am I wrong?

Thank you.

With regards,

Dan

[peter_atkin · Accepted solution]

You can use the Action Box functionality (function module QM06_FM_TASK_SEND_PAPER*) .

There are also some standard workflow tasks that may be suitable..

You can also develop a solution using function module SO_DOCUMENT_SEND_API1

PeteA

[Former Member · Accepted solution]

Hi Pete:

Thanks for coming to the rescue again. I read the documentation for function module QM06_FM_TASK_SEND_PAPER and it seems to fit the bill just fine!

I knew you have maintained a list of user exits in wiki. Do you also keep a list of useful function modules useful in Action Boxes? If I search with SE37 using "QM06*" I get a whole list with German descriptions.

Thanks,

Dan

[peter_atkin · Accepted solution]

Same in my system, the ENGLISH description is actually in German..

You could try Babel Fish translator...

Many of the QM06* function modules are self evident anyway.

There are loads of other FMs too. The way I search for them is to go to table FUPARAREF and enter "V_TQ85" in the Associated type field and "I" in the Parameter type field.

For information, you can also create your own FMs using the QM10* templates

PeteA

[Former Member · Accepted solution]

Hi Pete:

Supplemental question: is there a standard function module that allows you to execute function codes available within the notification e.g. credit limit check or create contact person? Or must I create a Z function module anyhow?

Thanks,

Dan

[peter_atkin · Accepted solution]

Dan,

Can you give more details please

PeteA

[Former Member · Accepted solution]

Hi Pete:

For instance, I would like to use an Action box to perform credit limit check. I could do this via the drop-down menu of course, but is there also a generic function module I could put in an Action box to trigger this?

Thanks,

Dan

[peter_atkin · Accepted solution]

Not that I know of..

You could simply enter FD33 in the command box...

PeteA

[Former Member · Accepted solution]

Hi Pete,

I have a question in the same context. I want an email/message to be sent as soon as the service order is created from the notification. The email/message should be sent to the person to whom the service order is assigned.

Is this possible using a standard way with out any ABAP.

Thanks

Shashi.

[peter_atkin · Accepted solution]

Shashi.

In future, can you please create a new post for any new questions and refer to any useful info

Hijacking some body else's post is against the rules..

Have a look at the workflow options in TCode OOCU

PeteA

[Former Member · Accepted solution]

Hi Pete:

With function module QM06_FM_TASK_SEND_PAPER, the recipient actually receives an email with a PDF file attached. I was expecting that the following two function modules to do this actually:

QM06_FM_TASK_SEND_PAPER_ATTACH

QM06_FM_TASK_SEND_PAPER_PDF

My requirement is just to send a simple mail confirmation to the customer without any attachment, as I want to avoid development if possible (be it ABAP and/or SAPscript). Do you think any of the obsolete QM06 function modules would do the trick? Or must I resort to modifying a copy of QM06_FM_TASK_SEND_PAPER afterall?

Thanks again.

With regards,

Dan