on 2022 Mar 09 8:05 AM
Hello all,
Customer has ordered 30 tables. The 30 tables were delivered. But a wrong invoice was issued. There were 60 tables charged on the invoice. In the sales order, for all 30 items in the "Schedule lines" tab, under Confirmed quantity, it indicates "2" instead of 1. That is why 60 tables were charged.
How do I go about changing/canceling the invoice to get the correct amount on the invoice?
Thanks for your help 🙂
Request clarification before answering.
Hi ad0112
Check how the invoice is created, as in if it is with reference to the sales order or the delivery. Nevertheless you could cancel the invoice using VF11, however also double check quantities the sales order and delivery. Alternatively, you could also use the credit memo functionality to pay back the excess amount invoiced.
Thanks
Sreemohan
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Hi ad0112,
This could be happened due to the unit of measure(UOM) from material master. Can you check your sales unit in sales order.
Thanks
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