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E-mail Notification for restart of PR workflow using Exception Handling

AnupNair
Active Participant
0 Kudos

Dear Team,

We have come across a scenario, where in the Purchase Requisition workflow. If a User rejects the PR we have set the Exception handling to 'Restart the Workflow'. So in this case we want to inform the requester that the workflow is restarted, so that he can take some action.

Currently I guess we have the 'YY1_(Scenario_Id)_COMPLETE_NEGATIVE', if someone rejects the PR but this is not triggered if the workflow is restarted. Do you guys have any suggestions to overcome this.

Please note that the Requester is not in the approval chain, so we cannot use the NOTIFY_RECIPIENTS template.

Best Regards,

Anup

Accepted Solutions (1)

Accepted Solutions (1)

Vijayendra
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello anupnair87

Using any of the below email templates will not serve your requirement.

SWF_WORKFLOW_COMPLETE_NOTIFY -> Notify requestor

SWF_CRT_NOTIFY_RECIPIENTS -> Approver

Note: Currently this rework option is available only for the supplier invoice workflow, in exception handling. But this option is not there for PR and PO.

Workaround:

Request you to explore 'Situation handling', refer below documentation;

https://help.sap.com/viewer/a630d57fc5004c6383e7a81efee7a8bb/2005.500/en-US/516c8ecb7462453ca430a424...

Request you to kindly submit new feature request for this missing feature.

Best Regards,

Vijayendra

Answers (0)