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E-mail Alerts have stopped

Former Member
0 Kudos

Something has happened on our server and we are no longer receiving e-mail alerts of any kind. Can someone point me in a direction so I can let the IT consultant fix the issue? Thank You

Accepted Solutions (1)

Accepted Solutions (1)

JesperB1
Advisor
Advisor
0 Kudos

Hi Jim,

Start with checking the services to see if tyhe SBO mailer is running. If yes check the definition of the alerts so that they are still defined to send email. ALso chech the outbox in B1 to see if there are mails not sent.

Further, check with your IT guys that the name or IP of the SMTP server has not changed.

I hope it helps,

Jesper

Answers (1)

Answers (1)

Former Member
0 Kudos

Potential problems could be many. In your case, just restart everything to see. If it is still no alerts, check all error logs.

Thanks,

Gordon