Dunning Letters Confusion

[Former Member]

Hi,

I have a customer (a completely seperate one to my other Dunning thread!) who wants to start using Dunning Letters.

They have the following Dunning Terms:

Letter 1 - 30 Days

Letter 2 - 60 Days

Letter 3 - 90 Days

...and it is set to "One Letter per Dunning Level".

.We have taken one BP with very aged transactions during our testing. The first letter printed OK. It was my belief that you cannot print 2 levels of Dunning Letters on the same day, so we waited until the next day to try Dunning Letter 2.

Dunning Letter 2 is not being produced by the Dunning Wizard despite the transactions being well overdue. I have tried changing the Letter 2 days to 31 as a test but the Dunning Wizard still ignores this customer.

What I am doing wrong?

Thanks

Greig

[jitin_chawla · Accepted solution]

Hi,

This is the settings mentioned in the documentation for Dunning in the Documentation Resource Centre. I have taken some relevant part for you :

Dunning letter Effective After (days)

01 10

02 20

03 30

Effective After (Days) - This column is used for entering the

number of days following which the dunning level will become

effective. The daysu2019 counts are accumulative from one level to the

next, i.e. 10 days after the due date of the Invoice the level 1

dunning letter becomes effective. The level 2 dunning letter will

become effective 30 days after the level 1 dunning letter was

generated, and the level 3 dunning letter will become effective 50

days after the level 2 dunning letter was generated.

Check this if it helps.

Also, it would be helpful/informative for you if you check out the documentation on the Dunning on the Documentation resource centre. If you want the link, please feel free to ask.

Regards,

Jitin

SAP Business One Forum Team

Edited by: Jitin Chawla on Dec 11, 2008 5:48 PM

[Former Member · Accepted solution]

Hi Everyone

I think I may have the same problem.

I have a dunning term as follows:

Level One - Dunning Letter 1 - Effective after 10 days

Level Two - Dunning Lettere 2 - Effective after 20 days

One letter per level is selected.

When I run the dunning wizard, only Level 1 letter are shown. There are BPs which should have Level 2 although they are showing as Level 1!

Any advice would be welcomed.

Thank you

Caroline

[Former Member · Accepted solution]

Please post your question in a new thread. It is forum rule that only the thread owner should ask questions.

Thanks,

Gordon

[Former Member]

Hi Gregg,

What is the setting for Apply Letter Template by Highest Level ?

As you know, when you create a dunning letter for a customer, the business partner master data record is updated. You can check this data on the Accounting tab, the Dunning Date field displays the date on which the dunning letters were created for the last time. If created one day ago, then there is no point to send another letter out.

Thanks,

Gordon