Dispute Management - remove invoice from Case

[Former Member]

Hi all

I am a bit knew to Dispute Management and have inherited the config. I want to know how you re-assign or remove an invoice from a Case if it has been incorrectly assigned. When I try and use the delete button after selecting the object in the case (under Linked objects), I get the following error

<b>You cannot change this system node manually

Message no. UDM_MSG015

Diagnosis

You are trying to change, add or delete an object in a record node that, according to the record model, is reserved for the system.

This object should only be changed by the system and not manually.

System response

The action is not permitted.

Procedure

Use objects and records nodes from the customer area for your changes</b>

Is it possible to remove invoices from a case?

Thanks

Gidon

[Former Member]

Hi Gidon

There is an option to Purge the dispute case. Using that option you can close the dispute case and create a new one with correct invoice.

Thanks

Ashok

Assign points for useful answer

[Former Member]

Ashok

Thanks for your reply. Are you referring to the "Void" option? We actually don't want to cancel the whole case. What if you have applied 10 documents and have already written notes and have quite a bit of detail in the case. We specifically want to be able to keep the case open but remove one of the assigned invoices.

Any ideas would be appreciated

Thanks

Gidon

[Former Member]

Hi Gidon

I see there is an option to Split the case through which the dispute case can be split so that you can clear the invoice you want to exclude. Also there is another option for partial writeoff.

Can you please try the above.

thanks

Ashok

[Former Member]

Hi Ashok

We don't have these options. I hope you don't mind but I have emailed you some screen shots of our view and config and would appreciate it if you could compare this to what you have

Thanks

Gidon