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Data from process external bank statement not in reconciliations

Former Member
0 Kudos

Hi All

Please see the attached screenshots.

the client enters the bank statement on in the process external bank statement, when they go to Bank Statments and External Reconciliation > Reconciliation to reconcile the month...the info from the process external bank statement does not pull through.

Please advise.

Thank you

Jerusha

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Jerusha...

Are you sure that you are running Reconciliation for the Same Back GL Code?

Regards,

Rahul

Former Member
0 Kudos

Hi Rahul.

Yip..they captured to the same bank account in the Process external bank statement window....is that what you mean Same Back GL Code?

Former Member
0 Kudos

You are right......

if you imported it successfully then it must show......

Please check those entries in Manage Previous Reconciliation.......

I m sure you won't get it there. But just for the sake of confirmation.

If you still dont find it please raise a Log message to SAP......

Regards,

Rahul

jitin_chawla
Advisor
Advisor
0 Kudos

Hi,

You need to log a support ticket to get your issue investigated and fixed.

Kind Regards,

Jitin

SAP Business One Forum Team

Former Member
0 Kudos

Hi there.

I logged a message and the issue was fixed but SAP Support.

thank you.

ps...how do i close messages on this new format of the forum?

jitin_chawla
Advisor
Advisor
0 Kudos

Hi,

You need to mark the answer as 'Correct' to close the thread.

As soon as you mark the answer which you find suitable for your issue you mark it correct and the thread closes.

Kind Regards,

Jitin

SAP Business One Forum Team

Answers (1)

Answers (1)

jitin_chawla
Advisor
Advisor
0 Kudos

Hi,

Check the detect query from the Note No. :1461538 and see if you get any results.

If you get any result and can confirm that those are similar to ones you are looking for , then log a support ticket to SAP mentioning the details for investigation.

Kind Regards,

Jitin

SAP Business One Forum Team

Former Member
0 Kudos

Hi Jitin

Thank you for this.

I ran the query and it looks like it picked up that missing rows.