Showing results for 
Search instead for 
Did you mean: 

Customer satisfaction

Former Member
0 Kudos

Friends I would like to know if there is any way in SAP SD to measure customer satisfaction



Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos


The customer service representative is responsible for answering customer inquiries and complaints related to sales processing. He assists and advises his own customer area, and is responsible for optimal processing of the sales process as far as delivery and shipment. His aim is to raise customer satisfaction.

The customer service representative carries out the following tasks:

Analysis of possible problem areas for the customer (incomplete contracts or sales orders, blocked sales orders, incomplete quotations or scheduling agreements)

Processing of sales documents (sales orders, quotations, contracts, scheduling agreements, rebate agreements)

Postprocessing of sales orders carried out via the Internet

Maintenance of customer-specific data (customer material information, customer master data, pricing or condition maintenance)

Execution of sales promotions

Gaining of information via billing and outbound delivery


This role contains MiniApps. These are built into single roles which are based on the following systems: CRM system and R/3 system.

<a href=""></a>

Former Member
0 Kudos

thnks prashant but i would like to know if there is sme way to measure the same in the system ...which is usually done by MNCs