Customer Refund Processing / Reconciliation

[former_member625824]

Hi everyone,

We have a lot of cases in our company that the customer pay in advance (Sales order > Down Payment> Incoming Payment > AR Invoice) and we need to refund them. We use outgoing payment to fix it but our reconciliation still is open, because when we try reconcile Outgoing payment with Incoming Payment (linked A/R Invoice) the system doesn't allow.

Someone have a suggestion to fix this issue because this process is recurrent in our company.

Thanks.

Leo

[Former Member · Accepted solution]

Dear leonardo_aleixo

Can you please tell me which amount you need refund i mean down payment which you recieved already through incoming payment

Regards

Brij

[former_member625824 · Accepted solution]

Hi Brij,

I have a Sales Order from $1000.00. The customer paid $1200.00 before we invoiced him. I added Down Payment Request and incoming payment using $1200.00. When we invoiced the customer, we select this Down payment and left $200.00 credit to give back to him.

We need to pay back the difference using outgoing payment.

How is the best way to do this?

Thanks